PRIVACY POLICY
PERSONAL DATA PROTECTION POLICY
Company: SCO Vietnam Co., Ltd.
Website: https://scovietnam.com
Effective date: 01/08/2026
1. SCOPE
This Policy applies to data processed through the SCO ecosystem, including:
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Website;
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SCO PMS;
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SCO CRM;
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SCO Tour Manager;
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SCO HOS;
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SCO ERP;
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Booking Engine;
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Channel Manager;
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API;
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AI;
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Trial accounts;
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Cloud Services;
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Other products and services.
2. COMMITMENT
SCO respects privacy and takes reasonable measures to protect personal data.
SCO does not sell customers' personal data to third parties.
3. DATA THAT MAY BE PROCESSED
Depending on the product:
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Full name;
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Email;
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Phone;
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Address;
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Business information;
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Customer information;
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Booking information;
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Tour information;
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Transaction information;
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Account information;
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System usage data;
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IP;
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Device;
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System logs;
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Data entered via API.
4. PURPOSES
SCO processes data to:
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Provide services;
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Authenticate accounts;
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Operate systems;
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Process bookings;
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Manage customers;
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Manage tours;
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Synchronize OTAs;
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Provide APIs;
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Support;
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Security;
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Backup;
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Develop and improve services;
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Fulfill legal obligations.
5. DATA ENTERED BY CUSTOMERS
When customers use PMS, CRM, Tour Manager, or other systems to enter data of customers, employees, guests, or passengers, customers are responsible for determining the purpose and legal basis of data collection within the scope of applicable law.
SCO processes data to the extent necessary to provide services.
6. THIRD PARTIES
SCO may use:
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Cloud providers;
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Database providers;
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Email providers;
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Security providers;
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Analytics;
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OTAs;
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Channel Manager;
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Payment providers;
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API providers;
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Other technology providers.
7. CROSS-BORDER DATA TRANSFER
Some SCO services may use international infrastructure or providers.
Therefore, data may be processed outside of Vietnam depending on the product and system architecture.
SCO implements appropriate measures in accordance with applicable law.
8. SECURITY
SCO applies reasonable measures such as:
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Access control;
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Permissions;
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Authentication;
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Encryption where appropriate;
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Logging;
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Backup;
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Monitoring;
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Security updates.
No Internet system can guarantee absolute security.
9. RETENTION
Data is stored for the period necessary for:
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Providing services;
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Support;
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Backup;
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Legal obligations;
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Dispute resolution;
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Security.
10. RIGHTS OF DATA SUBJECTS
Under applicable law, data subjects may have the right to:
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Be informed;
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Access;
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Correction;
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Deletion;
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Withdraw consent where appropriate;
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Restrict processing;
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Object;
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Other rights under the law.
When SCO processes data on behalf of a business, requests may be forwarded to the business as the party determining the purpose of processing.
11. COOKIES
The SCO website may use cookies to:
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Security;
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Authentication;
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Remember preferences;
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Analysis;
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Improve the website.
12. DATA INCIDENTS
Upon detecting an incident, SCO will take appropriate measures to:
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Identify;
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Prevent;
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Remedy;
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Mitigate;
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Notify when required by law.
13. CHILDREN
SCO does not actively design services to collect children's data.
If customers use SCO to process children's data, customers are responsible for ensuring compliance with the law.
14. UPDATES
SCO may update this Policy when:
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Laws change;
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Services change;
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Technology changes;
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Data processing methods change.
15. LEGAL BASIS
SCO implements this policy in accordance with current Vietnamese laws on personal data protection, including the Law on Personal Data Protection No. 91/2025/QH15 and Decree No. 356/2025/ND-CP. Both this Law and Decree are effective from January 1, 2026.
16. CONTACT
SCO Vietnam Co., Ltd.
Website: https://scovietnam.com
Email: [email protected]
Phone / WhatsApp: +84934552325
Address: Pho Ny, Trung Gia Commune, Hanoi City
Business Registration Number / Tax Code: 0106901406
