MODULE-SPECIFIC TERMS

MODULE-SPECIFIC APPENDICES

These Appendices supplement the SCO Software & Cloud Services Agreement and only apply when the Customer registers for the corresponding module.

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APPENDIX A — SCO HOTEL PMS

1. Scope

SCO Hotel PMS supports:

• Property Management;

• Reservation;

• Front Office;

• Check-in;

• Check-out;

• Guest Folio;

• Housekeeping;

• Room Management;

• Rate Management;

• Reports;

• Booking Engine;

• Channel Manager;

• OTA Integration;

• API.

2. Guest Folio

The Customer can enter charges into the Guest Folio according to the provided functions.

May include:

• Room charge;

• Restaurant;

• Café;

• Minibar;

• Laundry;

• Extra bed;

• Airport transfer;

• Other services.

3. POS

If the version/service package does not include POS, the Customer may use a third-party POS.

SCO can support integration via API if the third-party system meets the technical requirements.

4. OTA

Supported OTAs depend on the Channel Manager and integrations at the time of use.

The Customer must have a valid OTA account.

5. Synchronization

When a booking is recorded from a connected channel, room inventory can be updated and synchronized with other channels according to the integration mechanism.

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APPENDIX B — SCO CRM

1. Scope

SCO CRM can support:

• Customer;

• Contact;

• Lead;

• Opportunity;

• Sales Pipeline;

• Task;

• Communication;

• Marketing;

• Customer history;

• Reports;

• API.

2. Customer Data

The Customer is responsible for determining the purpose of collecting and using CRM data.

3. Marketing

The Customer is responsible for ensuring marketing activities comply with applicable laws.

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APPENDIX C — SCO TOUR MANAGER

1. Scope

SCO Tour Manager can support:

• Tour;

• Itinerary;

• Departure;

• Booking;

• Passenger;

• Guide;

• Driver;

• Vehicle;

• Supplier;

• Service;

• Voucher;

• Payment;

• Reports.

2. Passenger data

The Customer is responsible for the collection and use of passenger data.

3. Suppliers

Supplier information is managed according to the Customer's access rights.

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APPENDIX D — SCO HOS

SCO HOS can provide functions related to:

• Hotel operations;

• Reservation;

• Guest;

• Room;

• Service;

• OTA;

• Booking;

• Reports;

• Other operational modules.

The specific scope depends on the version and service package.

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APPENDIX E — BOOKING ENGINE

Booking Engine allows the Customer to receive bookings directly through channels supported by SCO.

The Customer is responsible for:

• Content;

• Rates;

• Policies;

• Room availability;

• Booking conditions.

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APPENDIX F — CHANNEL MANAGER

Channel Manager supports synchronizing information between PMS and integrated channels.

May include:

• Availability;

• Rates;

• Restrictions;

• Reservations.

Synchronization depends on the API and the operational capability of the OTA.

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APPENDIX G — API

API is provided for each product.

SCO reserves the right to apply:

• Rate limits;

• Authentication;

• API keys;

• Access controls;

• Versioning;

• Usage limits.

SCO may deprecate old API versions after notice in accordance with the applicable policy.

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APPENDIX H — ERP

SCO ERP may include:

• Finance;

• Accounting;

• Purchasing;

• Inventory;

• Sales;

• HR;

• Workflow;

• Reports;

• Other business modules.

Financial/accounting functions are not to be construed as accounting or tax advice.

Customers are responsible for data accuracy and legal compliance.

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APPENDIX I — AI SERVICES

AI features may include:

• Natural language;

• Content generation;

• Data assistance;

• Automation;

• AI booking;

• AI customer support;

• Other AI functions.

AI-generated results may need to be reviewed by humans before being used in critical decisions.

SCO does not guarantee that all AI results are always accurate or absolutely suitable.

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APPENDIX J — MOBILE / THIRD-PARTY APPLICATION

If SCO or a third party provides a mobile application:

Use of the application may be subject to additional:

• App Store Terms;

• Google Play Terms;

• Third-party Terms;

• Respective Privacy Policy.

If a product does not yet have a native mobile application, mobile access may be performed via a web interface or other methods supported by SCO.

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APPENDIX K — CUSTOM DEVELOPMENT

Custom development functions are defined by:

• Scope of Work;

• Quotation;

• Timeline;

• Acceptance Criteria;

• Fees;

• Intellectual property rights.

Custom Development is not automatically included in the standard SaaS package.

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EFFECTIVENESS

Module Appendices only apply to the modules registered by the Customer.

In case of conflict:

1. Order Form/Specific Agreement;

2. Module Appendix;

3. DPA regarding data issues;

4. SCO Software & Cloud Services Agreement;

5. Service & Support Terms.

 

SCO Vietnam Co., Ltd.

Website: https://scovietnam.com

Email: [email protected]

Phone / WhatsApp: +84934552325

Address: Pho Ny, Trung Giã Commune, Hanoi City

Enterprise Code / Tax Code: 0106901406